Clinic Policies

This Practice

As a consultant for obesity medicine, Dr. Liao does not manage general medical problems, nor does she provide routine health care. She recommends that all patients have a primary physician. If you need a referral, she and her staff will be happy to assist you.

This office provides obesity care for adults. We do not treat patients under the age of 18.  We strive to have a comfortable and family environment while providing diagnoses and treatment of problems related to obesity.

We provide education and counseling on nutrition, activity, medications, hormones, motivation, behavior modification, and other facets of intensive lifestyle intervention.  We focus on non-surgical weight-loss techniques, rooted in evidence-based medicine and scientific research.  If you could benefit from weight loss surgery, we can refer you to the appropriate surgeon.

Appointments and Cancellations

Our patients are seen by appointment only.  

We require a signed credit card authorization prior to scheduling visits.

If your health insurance plan or HMO requires a referral, please call you PCP to obtain the signed approval from your primary physician prior to your appointment. We request 24 hour notification if you will be unable to keep an appointment. Without cancellation, you may be subject to a missed appointment fee of $50.

We try to stay on schedule, but emergencies may occasionally result in delays. If you choose to wait, you will be seen. If you cannot wait, we will be happy to reschedule your appointment in a timely fashion.

Please contact the front desk at 972-566-2734 to make an appointment.

Visits

During the first visit, Dr. Liao obtains a complete history and basic information about your medical problems. Based on this consultation, medications, testing, and/or laboratory work may be recommended.

If your insurance plan requires a specific laboratory within the insurance network, it can save you time and money if you are aware of which laboratory to use, prior to arriving at your appointment.

Patients should not discontinue medication unless specifically told to do so. If there are questions, please send a message in the patient portal.

Holidays and Inclement Weather

Our office is closed on major federal holidays.

On bad weather days, we may not be able to open the office, or may need to close early.  If this occurs, we will attempt to contact scheduled patients by telephone. When bad weather is predicted, please call before coming to the office.

Telephone Calls and Emergencies

In case of an emergency requiring immediate attention, call 911.

If you believe you are experiencing a side effect from a medication, send a message in the patient portal. Some problems may be treated in the office. Others may need the facilities of an emergency department.

Occasionally, Dr. Liao is unavailable.

IF YOU HAVE AN EMERGENCY, contact your primary care physician or go to the nearest emergency facility.

Prescription Refills

When requesting routine refills, please call your pharmacy first.

You must be seen at least every 2-3 months to have refill prescriptions written in this practice.  Certain medications require routine laboratory monitoring and physical examinations in order to ascertain their continued safe use. Some medications require prior authorization paperwork that needs to be submitted to insurance, along with a doctor visit not that is less than 30 days old.

Payment and Insurance

Because we participate in many insurance plans, it is not always possible to know every patient’s final cost. However, based on your treatment plan, we can give you a preliminary idea. We file insurance and are pleased to discuss financial arrangements.

Please remember to notify us when there are changes in your registration or insurance information.

Copayments are due at the time of service. We accept several major credit and debit cards (AE, Discover, MC, Visa) and checks with photo identification. We do not accept post-dated checks. CREDIT CARDS HAVE A 1.4% CONVENIENCE FEE. WE ARE OUT OF NETWORK FOR MEDICAID, SUPERIOR, BAYLOR, AND MOLINA.